Frequently Asked Questions
I have a question about my order
If you have questions on an open or sent order, please email us at finishingfairy@gmail.com and include your order number in the subject line.
What is the Needlepoint Finishing Club and how do I join?
Grow your needlepoint finishing skills beyond the basics with a paid subscription to The Needlepoint Finishing Club. You'll get access to topics and tutorials like gusseted standups, self-welt hanging signs, frames, clutches, pillows and more.
Plus, because we know support is so important, you'll also get access to our community-exclusive Finish-Along events, and troubleshooting help.
The membership is $95/year and no-questions-asked hardship or student scholarships are available.
What is Substack and do I need another app?
Substack is an easy way for writers to create subscription communities. When you sign up, you will be emailed all new posts and articles directly to your inbox. You can also login an access past articles on finishingfairy.substack.com.
You do not need to download the Substack app, but I personally find it useful.
The timing of your events doesn't work for me, what do I do?
The online events are typically scheduled in the evenings since I have little kids! All of them are recorded and shared after the events, so I encourage you to give them a rewatch. If you can't make it live, you can always ask questions in our members-only chat.
How do I sign in to The Needlepoint Finishing Club?
All new resources are emailed to the email address you used to sign up.
Past resources in the library are available anytime by visiting finishingfairy.substack.com.
Go to finishingfairy.substack.com → click Sign in → enter your subscription email → check your inbox for the login link (or set a password if you prefer). Once signed in, you’ll see all member-only tutorials (lock icons disappear). Be sure to use the email address you signed up with.
Be sure to login using the email address you registered with or you will not be able to access the content. For more help, Substack has a comprehensive article to troubleshoot login issues here.
The Club is digital and requires some level of technical ability to be able to login independently. It is difficult for us to diagnose issues remotely.
I'm having technical trouble, help!
Transparently, the club does require some level of technical aptitude to navigate the website, just like any other website you login to.
If you like to have apps, you can get the Substack app which works very seamlessly. It is available wherever you get apps (app store or google play store).
Simply login to the app using the email address you provided when you signed up. Substack provides help documentation for navigating their platform which you can view here.
Will you cover my requested topic?
Sure or we'll find another guest teacher. I'm transparent about what is new to me and where I bring expertise to bear. In finishing, the secrets and methods are guarded extremely closely.
Rarely are long-standing finishers willing to give up their techniques and unfortunately it means that many techniques are at risk of fading out. What I lack in decades of experience I make up for in transparency.
If you're interested in guest teaching, please fill out the inquiry form and we'll be in touch if there's a strong fit.
Can I gift a membership to The Needlepoint Finishing Club?
Yes! Head over to the gifting page to send a gift subscription to a friend.
Do you offer scholarships?
We offer 3 months of no-questions-asked scholarship access to The Needlepoint Finishing Club for those with stated financial need. You don't need to share details, just let us know you'd like to use this option. Finishing is for everyone.
How do I cancel my membership to the Needlepoint Finishing Club?
We hate to see you go! Help documentation on how to cancel is available here. To protect your billing information, memberships must be cancelled directly through the Substack platform and emailed requests cannot be honored.
Do you offer finishing classes?
I offer free Finish-Alongs (online classes) to The Needlepoint Finishing Club members and offer select finishing topics in person at retreats, LNSes, or groups.
The 2026 in-person schedule is currently full.
Are you accepting finishing?
At this time, I am not accepting finishing. If this changes, email subscribers will be the first to know.